Touchpoint Research
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  • A SMARTER METHOD

    – MEASURE CUSTOMER EXPERIENCE EVERY DAY
    – TRACK THE PROGRESS
    – TURN RESULTS INTO ACTIONS

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  • TABLETS THAT FITS EVERYWHERE

    – SCREENS FOR ALL ENVIRONMENTS
    – DIRECT FEEDBACK
    – REAL-TIME RESULTS

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  • SURVEYS WITH E-MAIL AND TEXT-MESSAGES

    – QUICK AND EASY
    – MANAGE EVERYTHING FROM ONE PORTAL
    – REACH THE CUSTOMER ANYWHERE

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  • IMPROVE YOUR WEB SITE

    – COLLECT FEEDBACK FROM VISITORS
    – USE ON BOTH INTRANET / EXTRANET
    – FOLLOW TRENDS

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  • EVERYTHING IN OUR PORTAL

    – EASY TO MODIFY QUESTIONNAIRES
    – ANALYSE DATA IN SIMPLE CHARTS
    – FOLLOW TRENDS AND PROGRESS

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    Customer feedback analysis in Touchpoint web-portal
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WHO DO YOU WANT TO ASK

We help you find out what your customers, employees, patients, visitors, students or member think. Everyone wants to give their opinion.

MEASURE IN THE RIGHT PLACE

QR-code surveys and questions in touch screens measure on site. Send out SMS and E-mail surveys or ask questions directly on the website and intranet. We help you measure in the right place.

ONE SUPPLIER

We will assist you through the entire process of selecting the right survey method, creating surveys and understanding the result. We’ll also take care of everything regarding hardware.

Vård & omsorgRetail Hotell och RestaurangTransportMedarbetare

HEALTH CARE

Do you want to follow up your quality work in healthcare, regardless of whether you have physical visits or visits via digital channels? We have extensive experience in measuring patients’ experience in hospitals and health centers. With Touchpoint’s measurement methods, you can measure the patient experience every day.

Read more about how Capio does collection on site using questions in touch screens.

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RETAIL

Touchpoint survey units is a powerful tool for retail businesses who want to maintain a high quality in store service.

It is an effective tool for tracking customers experience. It’s also great for benchmark and comparison between stores.

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HOTEL AND RESTAURANT

With Touchpoint survey units hotels and restaurants can easily track their performance every day.

It is simple for visitors to give their feedback using touch screens. The daily feedback present the possibility to quickly adress issues that occur.

Read more about how Bergendal Meetings successfully utilise their Touchpoint survey units.

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Postnord use Touchpoint customer suvey

TRANSPORT AND LOGISTICS

Touchpoint offer several effective methods for collecting feedback on buses, trains and at service points. With floor stands or wall mounted touch screens the customer survey is performed right when the customer is using the service provided.

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EMPLOYEES

Collect feedback from the employees with a combination of touch screens and e-mail surveys. When collecting the employee feedback every day you are able to discover problems quickly and have the possibility to stop a negative trend.

Read more about how KappAhl benefit from their survey units.

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Unilabs use Touchpoint customer feedback system
Viking Line use Touchpoint customer suvey
Region Gävleborg use Touchpoint customer feedback
Bergendal use Touchpoint - customer suvey
SAS use Touchpoint customer survey application
St1 a Touchpoint customer survey tablet application
Samsung Touchpoint customer survey application
Praktikertjänst use Touchpoint feedback system
Previa use Touchpoint customer Feedback surveys
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ONE PORTAL FOR
ALL YOUR SURVEYS

Webbportal med kundfeedback i färdiga grafer

ALL IN ONE PLACE

With Touchpoints powerful web portal you will only need one tool to administer and track all your surveys. You can easily build your own surveys or use our ready-to-use templates.

ALL DATA AGGREGATED

In our web-portal all feedback is aggregated into easy to understand graphs in real time. Follow development and trends. You can also subscribe to e-mail reports.

Touchpoint
- mät på plats
SMS/E-post
- digitala utskick
Webpoint
- frågor via webb
Touchpoint feedbackstation

ON-SITE FEEDBACK WITH TOUCHPOINT TABLETS

We deliver sturdy floor stands, desktop stands or wall/bus mounted holders for our tablets. All our hardware is produced in Sweden, made in steel and fully mounted at delivery. You only need to switch on the tablet to get started.

SEND E-MAIL AND TEXT MESSAGE SURVEYS IN OUR PORTAL

In our web-portal you send surveys to employees or customers by e-mail or text message. You administer your surveys in the cloud and all data is presented in graphs in realtime. Everything in one place regardless which method you prefer.

Touchpoint enkät kundfeedback i mobiltelefon
touchpoint web-pop up på hemsidor

COLLECT ONLINE FEEDBACK WITH OUR WEBPOINT

With our smart web survey you can easily track what customers think about your home page. It is easy to get started and you follow the outcome in our web portal.

TOUCHSCREENS FOR
YOUR ENVIRONMENT

We deliver touch screens for all types of environments. Our floor stands can be placed where your customers pass by. Desktop stands are ideal for receptions. We have mounts for walls, buses and trains. All mounts are produced in powder coated steel.

  • Touchpoint kundenkät med app i golvställ
  • Touch screen survey app in tablet wall mount
  • Touch screen survey app in tablet desk stand
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Visit us

Sköldungagatan 4
S-114 27 Stockholm

Call us

+46 (0)8-410 25 221

Mail us

hello(at)touchpoint.se

© TP RESEARCH AB

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