“We use Touchpoint customer survey terminals to track and maintain a high service level and to make sure that our customers are satisfied. It is of most importance that we provide a high quality service.”


Swedavia Bus service

Swedavia have installed 10 Touchpoint survey units on their busses. The survey units collect customer feedback on what the customers think of their bus trip.

The result is continuously monitored by management to ensure happy passengers and a high level of service.

About the customer

Swedavia own, run and develop 10 airports spread across Sweden. Their role is to create availability and make flying easier for both business and private travelers. Happy and safe travelers is the foundation of Swedavia´s business.

Swedavia is world leading in airport development with a minimal carbon dioxide footprint. Swedavia group turn over approximately 5.5 billion sek/year and has 2800 employees.

Website: www.swedavia.se