“We use Touchpoint customer survey to measure the quality we deliver at our service points. The method gives us the opportunity to track the customer experience everyday and is therefore at good support in our continuous strive for improvement.”

STEFAN LINDBLOM, QUALITY SPECIALIST

Postnord

PostNord use Touchpoint survey units to track the customer experience at their service points and depots. They collect feedback about availability and service level.

About the customer

During 2017 PostNord delivered 4,3 billion letters and 154million packages to 25 million inhabitants and two million companies in the Nordic countries.

With expertise and a unique distribution net, Postnord are developing the e-commerce, distribution and logistics of tomorrow.

Postnord is the brand under witch the company offer postal and communication services in Sweden and Denmark.

Website: www. postnord.com